Orlando International Recognizes Top-Performing Airport Employees

Press Release

ORLANDO, FL. – On the last day of National Customer Service Week, four Orlando International Airport (MCO) employees have been honored as Top Performers as part of the airport’s ongoing customer service recognition program. Out of 25,000 employees, the top four Performers are named each quarter and earn the title by receiving the most customer and peer recognitions for excellent customer service.

“As the main connective hub in Central Florida, the Orlando International Airport prides itself on delivering impeccable customer service and The Orlando Experience to each passenger who travels through our facility,” said Phil Brown, Chief Executive Officer of the Greater Orlando Aviation Authority (GOAA).

As part of their award and recognition, the following employees are featured on their own illuminated 6’ x 6’ poster within the main terminal building or airsides, making them identifiable to passengers as leaders in customer service and care:

  • William Bloomer, Transportation Security Administration
  • Rengin Gardner, Traffic Enforcement Specialist
  • Isabel Ana House, Social Media Coordinator
  • Ana Farmer, Sr. Administrative Assistant, Airport Operations

"It's important for the Greater Orlando Aviation Authority to recognize and reward those who have gone above and beyond to deliver the top-notch customer service we're known for at MCO," said Brian Engle, GOAA's Director of Customer Experience. "These employees truly highlight our mission to be the best first and last impression the traveling public gets when they visit our world-class destination."

Basic MCO Information: With more than 49 million annual passengers, Orlando International Airport (MCO) is the busiest airport in Florida and 10th busiest in the U.S. MCO is currently engaged in a $4.2 billion Capital Improvement Program to increase capacity and enhance customer convenience.